Had issues tracking a parcel, my doorbell doesn't work so I asked them to leave it with a neighbour all 3 times. They didn't even ring the neighbour. Impossible to contact them, unhelpful bot Holly directs you to the website and the 'live chat line open Monday-Saturday' is also automated and directs you to Holly. Worst courier company. So frustrating. Hundreds of online threads titled 'talk to a person Hermes 2018/2019/2020/2021' and still nothing. Not just a Covid issue, they just provide appalling service. No complaints channel either. No idea why so many retailers use Hermes, I make an active choice not to buy from places that ship with Hermes.