Had at least 4 seperate 'failed' deliveries of different items over last couple of months. If the driver actually waited more than a few seconds to get to door before driving off with package it would help. On waiting in for one particular delivery she literally had gone before I had chance to get down the stairs. There have also been several times when a delivery has supposedly been attempted (with no evidence, i.e a picture) and we have all been in the front room!! Why lie?? Worst of all is the online help assistant as it does not recognise your complaint and apparently even my address now?! Even the phone number is incorrect. Maybe I'm just unlucky with the particular drivers in my area but it's certainly made me never want to use Hermes to handle anything I will send.