Today i received a message from Hermes to say, they had my parcel and will be delivering it between 1300 and 1500, I took the day off to ensure I was in, 1500 arrived, no parcel, then I received a message to say they will now not be delivering my parcel, no message to say when they would just not today. This is the second time this company has let me down in the last three weeks, the last time my parcel never ever arrived, i had to claim a refund from the company concered. I will have to check next time I order something to ensure their delivery service is not with Hermes, Hermes is a disaster of a company