They do not even warrant one star. They failed to turn up to collect my returns parcel for the first day citing delays, fair enough. The second day slot again they were late. They provided another slot the same day which they failed to turn up. They had the nerve to state I was not in! The third day again the same, they failed to turn up in both allotted slots. This time I actually saw the same van which delivered the item previously. He parked near my house, got out and rearranged parcels in the back of the van, putting some on the pavement. He actually saw me as I opened the door expecting him to come down the path to collect. Instead they drove off. I wish i had taken a photo of the van as proof. I then get an email rearranging the appointment and later one saying they couldn't deliver as I was out. Outright liars. So angry with them. All they want is to force me to drop off the parcel myself. The customer service is abysmal, with no person to talk to and a hopeless robot chat which just loops the same message and does not answer any questions. Try to avoid using them if you can.