Absolutely useless. They received the parcel on Saturday, tracking has not been updated since 7:04 on Sunday morning (its Wednesday afternoon now) and over a week after placing my order there is still no sign of the parcel. Tried the chat facility but just go round and round in circles with a chatbot (no option chat with a human), which just keeps displaying the information that I will notified of a delivery slot when it is out for delivery! Tried ringing the number, but another automated system just keeps telling me to track my parcel via the website. Hermes are obviously so habitually rubbish that they don't want people actually speaking to a human being. Contacted the company I bought from and was told they will contact Hermes and have to wait 48 hours for a reply, despite the fact that they are the sender not the receiver! When this parcel doesn't arrive (let's face it Hermes has either trashed it or lost it), then I will get a refund from the Holland and Barret and never order from it again or any other company that uses Hermes instead of a reliable courier!