I received notification via Hermes app to say my parcel had just been delivered which was puzzling because I was in and no sign of delivery. After raising a complaint with Hermes they informed me that the parcel had been left at a neighbouring address (no card left). Enquiries there were negative as the neighbour denied all knowledge of the parcel. Hermes responded to this by advising I contact my supplier! Some days later a neighbour several doors down appeared with the parcel as I had failed to collect it? Appalling service is an understatement
3 years ago
Myhermes has a
1.2
average rating
from
7,029
reviews
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