Had their van stolen along with my parcel, then went through a lengthy process to prove my case, even though they had a crime number on the case notes. Claimed to send me an email that I never received, which is strange as I got other emails from them! Closed the case on their end because they said they wanted more information that had been requested by email (also never received) Phoning them takes about 15 minutes on average wait time. Awful customer service. Cheap prices result in a terrible product. I'll never use them again.
3 years ago
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