Ordered shoes from Puma and they lost the parcel in local depot. Updated me saying it is delayed and they will get it moving within 24 hours. 2 weeks later they are still trying their hardest to get it moved in 24 hours to somewhere, but clearly not towards my address. No way to contact them and ask what's happening. Puma saying just wait. After 3 weeks Puma finally refunded money so I ordered again. Guess what? Hermes striking again and by the looks of it they lost that one too as the story repeats itself and they have been Trying to get my parcel moving within 24 hours for a couple of days now. I really hope they will deliver this time as losing 2 parcels in a row in a matter of few weeks is a real achievement for their business. 0 customer support 0 useful updates 1 parcel definitely lost 1 parcel still somewhere in the infinite Hermes abyss trying to find its' way to my house. Sending a parcel? Better save you some money and buy a lottery ticket. Will have more luck with it.