I completely understand that the past couple of years delivery drivers have been under a huge amount of additional pressure and this results in delays sometimes. However, Hermes have been like this even pre-Covid and haven't got any better since things have slightly eased. Countless times I've had next day delivery not fulfilled by them when I pay extra for it from the company I've purchased from. Other couriers like DPD and Amazon seem absolutely capable of fulfilling this. No word of a lie, in the last year I've had about 15 orders by them be delayed by a whole day or even 2. 3rd world problems I know, but when you pay extra for the privilege of next day delivery and its consistently late with absolutely no valid reason given at all, its incredibly poor. This week for example, My parcel was due on Wednesday, I was given a time slot, then halfway through that time slot I had an update saying they couldn't get to me today?! They said they'd deliver the next working day. That day came and the tracking hadn't updated, parcel still not delivered and the next working day again (today) I still haven't had an update. Shockingly poor. Now they've also got rid of their chat and email service so you either have to ring or speak to a computer bot. Times are tough and companies are stretched but this happens way way too often. I really hope Hermes read these reviews and that companies stop using them if customers want their delivery any time soon.