Despicable company! Repeatedly LIE on the delivery status. Say “we tried to deliver but you weren’t in” repeatedly when they have been nowhere near my property, then 2 days later say “there’s a problem with your address” (there isn’t) it’s been going on for years. There is no way to contact them at all. The latest lie today was that they “tried to deliver but the business was closed” it was my HOME address and they were nowhere near me. They just LIE. They fail to deliver until up to a week late if at all. They have absolute contempt for their customers and drivers are allowed to just write “we tried to deliver but you weren’t in” and “the business was closed (at a home residence” without having to provide any photo evidence. The bloody “Holly” bot only gives you options to choose “delivery info” where it just tells you the same exact lies or for some reason a box saying “damage to your home or car” you can’t ask it anything at all and if you ask to make a complaint or for customer services it just says it doesn’t understand and isn’t even programmed to give you that information. I have been keeping a record over the last year of how many times they LIE and say they “tried to deliver but you weren’t in” when I was in and it is 9 out of 10 times. If anyone knows how to do a proper complaint to Hermes in writing please tell me and also how to complain to some consumer rights thing or something. I HATE Hermes and I would give them MINUS 5 stars if I could. They are making me ill and making living my life very difficult because so many companies use them I have continual stress of things that I need not arriving and being LIED to and not being able to contact anyone from Hermes to do anything about it. There are things that I need for my health or just for living life and I don’t live near any shops so rely a lot on online shops. I shouldn’t have to contact companies multiple times a month to tell them Hermes has failed to deliver and to ask them if they can help to sort it out and then usually it not being sorted out, just more lies and waiting days again never sure if I’ll receive items that I have paid for in good faith and that are needed.