DO NOT ORDER FROM HERMES! THEY DONT CARE. Chose next day delivery as I needed something ASAP as I was leaving the country in a few days. Been 5 days now and still hasn’t been delivered, though I’m trying to get a refund now as I can no longer get the package as I’m not going to be here to get it. tried contacting customer service 100 times, firstly using a stupid “holly” bot which is a stupid way to make you think your getting help when you’re not, you can’t even contact a real person. You just get the same limited options and answers every time. It’s hopeless. Secondly, you get the option to call the support team. This one actually made me laugh, they think they’re so smart. Had the audacity to put up a customer service line, but when you try yet another robot first ask for your tracking number, and even when it is 100% correct it annoyingly says “sorry I cannot find this tracking number”. What is the point? It’s hopeless. They simply put it up to give you a fake sense of security and make you feel as if there’s help when you’re all alone. This terrible, lying, scam and disgrace of a service has caused me to miss something I needed and I can’t get where I am. If I could, I would give them -100 stars. I’m not mad at the fact that my parcel still has not come, that’s a common mistake in delivery services. Sure, sometimes parcels get missing, bit other services actually try and prevent and make up for these. In fact, With Hermes, these aren’t even mistakes. They simply know what they’re doing but just don’t care. This is just a lie and a scam and such a service should never exist. Please don’t do anything to do with Hermes, you’ll regret it.