Hermes hides itself in digital land you can't access to ask a simple question, my questions are not covered on their help section. The chat bot is disgusting. All I want to know is why when they deliver a parcel don't they make sure the person is in to receive it??? Like a knock at the door? and if couriers actually do knock what if the person inside doesn't hear a knock? Courier didn't knock on my door today I just happened to hear the parcel being dumped on door step why not stand and wait for the person to come to the door like some other courier services do? What do they do if person not in and parcel gets stolen because yet again parcel has just been left on door step on pavement edge?? or round the back where other people also walk in some circumstances and it gets stolen?? then what? who is responsible the driver? us? Why not just wait a minute for someone to come to door??? There are some courier companies obviously not the rubbish Hermes that you have to stand with your door open to show receipt of parcel or part of you be in the picture with parcel... equals they know you are in and they are protecting your parcel...not Hermes just dump and run...as once again today... I manage to catch driver for second time in a year to question this only to be told I was yet again telling them off ... rubbish I was asking why this and why that... which they refuse to answer and just get in a tizz and into van and go and also telling me this time... just won't deliver to you any more... so be warned don't ask questions .... but also don't bother trying to get in touch with Hermes as you can't ask them questions either, well not random ones like mine to do with who is responsible if my parcel gets nicked you left outside my door without me even knowing it had arrived and you checking I knew it was there... as those questions don't fit the digital rubbish they have on their rubbish bot like digital phone intro. And neither are the answers on their help page... so I hope no one ever gets a parcel nicked or you're stuffed. It's not their money they've spent is it on buying something and the delivery, they are being paid to provide a quality service... which I have yet to see...I much prefer the other courier companies out there even if they cost a little more.... and sending a email to say your parcel has been delivered is not enough!! we don't sit staring at our emails all day....