Unlike other Courier providers Hermes offer a zero customer service. You cannot speak to a real person when your parcel is scheduled for a 2 day delivery and 7 days later states it's on it's way and is still being processed with no whereabouts location to it's progression. All that's offered by this company is an automated service that does not provide details or answers to people's queries. Still no delivery and still left in limbo. Contacted person who posted item as my contract is with them and not Hermes to chase it up. Still awaiting a response from them as to it's whereabouts.