They are an appalling delivery company who will lie about attempting delivery. "Proof of delivery attempt" photo is not of my front door but the inside of someone's pocket - twice! The "verified GPS location" on a map is not where my house is but some random road in the middle of nowhere - see attached photo for the information provided by Hermes to "prove" they attempted a delivery to my house. There is no option to choose another delivery day when you can be at home, it is entirely at their convenience and is your fault if you are at work. Instructions (from the sender) to leave the parcel in a safe place are just ignored. There is no option to collect the parcel from a local depot or parcel shop despite Hermes having a network of parcel shops for sending parcels. There is no means of contacting Hermes - their website just has a link to a ChatBot who asks for the tracking number and postcode and then says "failed delivery, click here to continue" and that is the end of the chat. I will now not order from any online retailer that I discover use Hermes as a delivery company as 90% of their attempted deliveries are failures. This is therefore harming their own clients but clearly they just don't care, either about their clients or their customers. Rubbish, rubbish, rubbish on every level.