Without doubt the worst courier service customer service in existence! As I was unable to contact anyone (apart from my local Hermes courier) about a missing parcel, I opened a case with a company called resolver. Initially Hermes responded, but replied with lies, deception,excuses as they were unable to find the package, later throughout the case, the responding email was then blocked! Further comms with my courier confirmed that the package was confirmed delayed due to a major incident! Again unable to contact Hermes so called customer service, so returned to Resolver. This time Hermes responded, I informed them that the very late delivery package was an Ebay sale & I had to refund the buyer. Hermes told me they would locate & return the package to my home. Over 3 weeks late now & after checking the tracking, it shows that Hermes have delivered the package TO THE BUYERS ADDRESS! So I have lost the package, & the sale price. I haven't heard from the buyer who I refunded. So if you want a non existent customer service, lost or misplaced packages, lies, excuses, deception when making complaints, & a totally despicable service with total loss of finances & no compensation, then use them for your deliveries. If you are sensible & value your hard earned & actually want your packages delivered, then DONT bother with this COWBOY operation. FURTHER UPDATE:- Emailed & offered the postage cost as a refund as a good will gesture ha ha absolute joke. Then sent a customer review survey to complete, which I had pleasure in doing. So I & countless others stand by my opinion of this Cowboy operation. I rest my case & since stopping using Hermes, I have had no issues with my packages.