Avoid at all cost ! I sent a parcel using Hermes for something I sold on Ebay, Fully insured and covered. I got a message from the buyer saying he had been contacted by Hemes saying parcel damaged and in for repair, he asked for a refund. I put in the tracking number on the live chat only to be told its being delt with ! Tried calling them and told contact the sender, I'm the sender ! Tried emailing customer service only for the automated reply saying email no longer in use ! I tried contacting Hermes on 3 different numbers only for none of them to get me in touch with a human. I now have no idea what is going on with a buyer wanting a refund but Hermes might still deliver or return ? Overall really bad service and no way to confirm what's going on or speak to someone. Reply form Hermes - "Hello, I'm really sorry to read that your parcel arrived damaged. We successfully deliver millions of parcels each year, every parcel travels through miles of conveyor belts and lots of vehicles so occasionally parcels can be damaged. If your parcel is from a retailer, please get in touch with them directly, they'll be able to help with a replacement or refund if needed. Take care, Safeena" Thanks for the reply Safeena but how about giving me a phone number to speak to a Human or a call so we can discuss sorting the problem ? And also making sure your customer service email actually connects to someone instead of an automated reply saying out of service !