Worst company ever! Promised a next day delivery and not delivered. Called in to find out what was happening, all I heard was exactly what I could already see online. To then receive a list of non refundable items and find out that actually the only thing you can send and be refunded are clothes, shoes, and SOME accessories. Ridiculous! Definitely won't be using this service again and DEFINITELY NOT BETTER THAN ROYAL MAIL DELIVERY as it says on their own website! I NEVER had a problem with Royal Mail in one year of sending items. And on my second delivery with Hermes, it's already been delayed. I'm just glad this happened on the second delivery, just to make sure I won't spend any more money with them! ;)