Absolutely useless.....the item has supposedly been with Hermes since the 27th (12 days). Tracking says it will be with us shortly. Been to seller he tells me Hermes say they have lost it....bottom line is we have waited patiently for 12 days because Hermes have lied as to it's whereabouts, saying it is being sorted whereas in reality they have lost it !! and now we are having to reorder having wasted the said 12 days. Since when has lying to your customers been in your code of practice Hermes? Liars and a total waste of time.....Shoddy, useless and dishonest service....absolute disgrace...will never use again if I have the choice.