I received a parcel today and it had been cut open and stuck with brown parcel tape and an item is missing! I would like to know why yous have so many deterrents to prevent people from contacting you directly when things are delivered the way they are and things are missing? When I tried to call yous then wanted to charge £3.60 per min just to ask a question regarding my delivery. Yous clearly don't know how to deal or handle the customers that are unimpressed with your service and therefore just make it impossible to contact yourself and tell them to contact the company it was originally bought from. I will not be buying anything online that use your company! Pictures below are the proof of delivery from the driver that was sent to me by Hermes online chat as proof of delivery. The others are ones I took myself.