Reading these horror stories, my experience isn’t as bad….yet (as parcel still to arrive!) On Wednesday morning I paid an extra £8 for next day delivery - the company I purchased from were great, had my item looked out and personalised in under two hours from my order (by 09.37am) whereupon Hermes had the parcel from that moment on and that was over two days ago now and it’s still sitting at the depot - this is Friday afternoon and tracking says it’s still there, so much for next day delivery…….the sooner companies stop using them the better as otherwise people will slowly learn to avoid buying anything from these websites if their goods are not getting delivered when they say they will be - a shame for reputable businesses who are working so hard and doing the right thing.