Had an awful experience with Hermes today. At 14.05pm I received an email saying an item I was expecting had been delivered. Problem is nothing of the sort took place. They claimed the item had been delivered to my porch (which my building does not have), and the photographic "proof" was a picture of half the box and absolutely nothing else - no identifying details such as a carpet, doormat, brickwork, concrete front step, or anything else. No courier on the planet takes that picture and expects it to serve as proof - they put the item on the floor and frame the picture so it includes visual information that proves the item was placed in the location they claim it was. At the exact same time this supposed delivery took place, a Hermes courier delivered a different parcel my partner had ordered to the exact same address - handed it to me, in fact - so there was clearly no confusion about where the parcel needed to go. They also delivered parcels to other addresses within the building. Yet no sign of my parcel anywhere. I won't use this space to throw out accusations about an individual courier. However, Hermes claiming to have successfully delivered the parcel is false. Now I'm left with the hassle of trying to get a refund from the retailer. I've also spent over an hour unsuccessfully trying to raise this issue with Hermes. All their customer service channels refuse to put you in touch with an actual human - it's simply automated systems that parrot the same "successfully delivered" untruth without any option to follow up or dispute. So right now, I'm £85 out of pocket, have nothing to show for it, and will have to spend the next week or so chasing a solution among both the retailer and Hermes. Which frankly is a terrible use of my time. I'd definitely recommend avoiding Hermes.