Unfortunately, I am a 'Victim' of the substandard service that Hermes supplies in place of a competent, trustworthy and efficient courier service. I couldn't really substantiate the claims that many reviewers have posted, of them being 'Liars', as I have yet to speak to anyone who actually works for Hermes! Anyone Human, anyway! I have read many online reviews of Hermes and they have all been pretty poor, apart from the one on 'Trustpilot' which gives them a 79% customer satisfaction rating! This I find puzzling as it does not reflect my unfortunate experiences of dealing with this company! I could sit here and recount the tale of woe that is the story of my latest delivery, but I won't as it would just be an echo of every other review on this website. Needless to say, I am now sitting indoors writing this review whilst waiting for my 'Next day delivery' that was posted 8 days ago and has still not arrived! Hermes is the delivery industry's version of the Bermuda Triangle. Packages go in, never come out and are never heard of again! And there the 'Mystery' begins!