Like many people below I've been unable to talk to a real person about my missing parcel. Phone calls to customer services get cut off repeatedly, messages through their terrible online bot when you ask them to phone you dont get actioned. I get inane emails telling me to reclaim a refund for my parcel through 'Science of Sport', whoever they are! My parcel was a personal package to my son, nothing to do with any company. So many complaints yet you dont see them on Trust Pilot, despite posting them. Their Facebook and twitter pages redirect you back to their hopeless website. Now theyve appeared to set up a new website???? called new.my hermes. Is this a scam or what? There is a petition being put to government about making courier services accountable, google this:Petition Regulate the courier service industry with penalties for undelivered parcels Regulate the industry so the courier companies are held to account for this high loss/damaged/theft of parcels we are seeing. SIGN IT!!!