Hermes...please suppliers don't use Hermes Hermes seem to be really good at sending pictures of other people's homes with a different house number, street name and postcode (despite having the correct address and postcode) and telling me I wasn't in...if I was I would need to be a burglar. If I could avoid choosing suppliers who use Hermes I would (and also do at times!) The ability to contact a human being as the recipient is nigh on impossible. Between Holly the useless digital assistant..who will not give you a chat with a real agent option and the customer services number voice recognition system that has difficulty recognising letters and numbers and when it does still does not offer you the human option. I can only assume that if they had to resource agents to handle complaints it would need a call centre the size of Halifax...awful customer service offering!