Truly the worst delivery service there is in the UK, time and time again they have delivered the parcel 2-3 days later then expected, or even lost my parcel in 2 cases. When you are having an issue there is no way to speak to an actual human just a poorly designed robot chat that can only answer 1 of 5 questions. I honestly do not know why people continue to use Hermes after all a large percentage of parcels just end up at an auction house in Birmingham. When I see someone using Hermes as a courier from now on I will refuse to buy products from them as using this delivery service causes nothing but hassle. Hermes need to step the game up, the only courier that is not competent at the only thing it is meant to be doing, delivering.