Dreadful company. Should not have a licence to trade in some areas, especially in rural locations where I live. Fed up of Hermes excuses. This is my email to them this morning. 3 weeks and still no parcel. Dear Hermes Team. In response to my other emails, this is to let you know that my parcel never turned up. I am also aware that during the same week/weekend when the HERMES courier said they couldn't deliver as no one was in was a lie. They didn't even try to deliver and my partner had a packlink parcel due to be delivered and that has gone ' missing'. This was the same day. I appreciate that Hermes DO NOT care about customers parcels, and your easiest way out is to say sorry and to suggest a refund from the retailer, HOWEVER, Hermes are a company that offer a delivary service and therefore it is your responsibility when customers parcels go missing due to couriers that cannot be bothered to post parcels. As they are able to press a button on their machine offering a variety of excuses, i.e. not able to deliver, customer not home etc etc. A customer cannot argue the point. You offer no compensation whatever to customers. I dread ordering on line especially if a retailer uses Hermes as their Courier service as its a guessing game to whether it turns up. You really do not care. As it is, I am out of pocket for my missing parcels items and had to go and buy my Grandaughter other Birthday items. I will get a refund from the retailer at some point.