Shocking lack of service and customer… Shocking lack of service and customer support. I've spent a frustrating hour or more trying to send a parcel via the Hermes website. Entered all the required info, try to pay and NOTHING, just the button to press to pay which produces the same result. Refresh the site and try again but this time use Paypal to pay rather than my card. Press pay, but no receipt and check e-mail - nothing from Hermes, can't print a label or get tracking number so start over. tried again and same. Then get two delayed emails from Paypal to say I've paid twice. Still nothing from Hermes. I try to contact customer service, you can only get a robot who cuts you off if you don't enter a tracking number which I don't have as the haven't given me one. I try online chat and get a message: Apologies, we are carrying out essential maintenance and cannot connect your enquiry at this time. Please check back on Monday morning if you still require assistance from our team. Thank you for your patience. I want to send the parcel I've paid for today to arrive on Monday as they say it should. I certainly won't be using this useless company again out of choice.