Non-existent customer service The customer service for this company is non-existent. I bought an item on Sunday afternoon with next day delivery. Hermes acknowledged they had the parcel on Monday. Late Monday night they then notify me its going to be a day late - that is fine. It does not arrive on Tuesday, and I receive no update. I had the shipper open a ticket on Wednesday with Hermes which Hermes then said it can take 3 to 5 working days to address the ticket. I have since tried Hermes robot messenger which just gives me the most recent update of '24 hours late' which was received on Monday. Now we are on Friday, and I've attempted to call Hermes help line where you are meant to be able to speak with an actual person. When I tell the automated message my tracking number it refuses to understand me saying the number 'zero' and over and again says did you say the letter 'o'. None of their social media platforms offer a way to message them directly. I don't understand how this company is still operating. I ordered shoes on Sunday to be delivered Monday for a work trip the following Monday. I will now need to find a different set of shoes over the weekend as I have absolutely zero update on my current package. I have only ever had appalling service with Hermes and the icing on the cake is zero customer service. I will be notifying House of Fraser that they should consider changing their delivery company and will opt for an alternative courier every time its possible. I look forward to Hermes ignoring this message as well as apparently they have zero employees.