Awful just Awful My parcel was supposedly delivered and was photographed However when I got back no parcel I have lived at my current address for 12 yrs until now I've never had a parcel gone "missing " before They're are 3 other flats in my building and we are all friends if one of us is out we will take delivery of other tenants packages and leave it securely on the table in communal hall When I messaged Hermes I got back a curt "it's been delivered here's a photo" and can't get hold of anyone since I've never really taken much notice of the awful service other customers have experienced However sadly I do now All reviews I've read on trusted review sites is mostly parcels missing,couriers stealing parcels and severely delayed orders I am convinced the courier stole my parcel I asked everyone in my building if they had my parcel but no Unfortunately I have no proof thankfully it wasn't a high value item I cannot understand how this company is still going and retailers trust and use them From now on if I buy anything and see it will be dispatched and delivered by Hermes I will cancel