Would give zero stars if I could. I've had countless packages "lost" or "delayed" forever more by Hermes over the past couple of years. They are by far the most shockingly bad service I've ever encountered. They never bother to ring the doorbell, dump items in places they can be easily stolen, but most commonly don't even bother to turn up at all. The most recent fail was a package that was lost/delayed by Hermes 3 times, re-sent by the retailer 3 times, eventually I received it 4 weeks after ordering. Unfortunately I needed to return the item but it was too large to take to a Hermes collection point. I booked the Hermes collection for the following day - over a week later I'm still waiting for it to be collected! While customer service staff are polite on emails, each one has assured me it will collected "the following day", 8 days later still no collection. No phone number to call and basically a thoroughly terrible service. I have never received a package on time. I really wish retailers would stop using Hermes and instead use an alternative courier service who actually do their job properly. A total waste of everyone's time and money.