I'm only giving Hermes a 1 because you can't give a zero. No surprise! My delivery from Hermes hasn't turned up My delivery from Asda is now 2 days late. The person from Asda has told me that they are re-ordering my Shirts, despite Hermes saying that they have them ('We've just received your parcel from ASDA' and 'We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery') The Hermes online and phone service is appalling. The phone service number is wrong on the website, the automated person didn't recognise the tracking number from my email. The online 'chat' will not let you ask any questions other than the ones they set. The only reason that Hermes hasn't let me down is because they are so well renowned for being this bad (See the Joe Lycett programme on it) I wasn't expecting to receive the parcel on time, if at all.