What can I say that hasn't already been said, quite simply the most incompetent delivery service in the UK, even our " local friendly delivery person" says she won't buy from any company that uses Hermes to deliver, she says they treat the parcels appalling , seen them drop kicked ect. They had one parcel of mine on the van for eleven days, guy turns up one evening with it, claiming not to work for Hermes but was a friend of the courier who asked him to bring it as a favour, my latest parcel seems lost in the system, even more annoying because it was a heavily discounted black Friday deal that I simply can't afford to replace with the refund money. Why do company's use Hermes ? Because they are cheap, you pay peanuts and you get monkeys.