Two days in a row I have booked a return via Hermes as they were recommended by John Lewis. Two days in a row my Hermes driver has "collected" the parcel, without knocking at my door (and certainly hasn't taken the parcel). Absolutely unnecessary stress meaning I now have to book and wait for a 3rd collection with another company. Impossible to get hold of a real person to talk to, and the options they have on their website magically don't exist once you reach their chat bot, it just gives you tracking status. Strange that they have almost 5* reviews on trustpilot, however when you look at other websites they have 1*! Hermes need investigating and shutting down