I am very sick about my experience with Hermes. I ordered a collection from my address to be delivered to the receiver because I was returning and item. It was supposed tjj ohh be collected on the 7th of December. I sat at home all day waiting for the collection and nothing , I did the same thing on the 8th still no one came. I called on the 9th and spoke to someone who send a driver to come collection later on that day. It was a Thursday. On the Friday I tracked the parcel it said they didn’t receive it yet. So I called again and asked why I wasn’t getting updated. The person I spoke to said I was going to get a message within 24/48 hours. I understood it was a week end and today Monday the 13th of December I called again because the tracker isn’t still updated. I SPOKE TO SOME VERY RUDE AND SCARCASTIC. From the beginning I felt like he didn’t want to speak to me or something. His answers were very blant . I wish someone could listen to call and see how calm I was. I calmly waited for him to tell me that the parcel has gone missing. I asked him how come because it was collected late in the first place and it isn’t fair on me if my parcel is gone missing given the fact that I have been chasing them from the beginning. He said they were going to open an investigation. I asked to him to speak to a manager he said” THERE IS NO MANAGER OR SUPERVISOR FOR YOU SPEAK TO” I asked him he said I am going to hang up because I am repeating myself. I was like what do you mean I just want to understand what is going on. Hermes is real disappointment. A BIG DISAPPOINTMENT.THEY DONT EVEN DESERVE THE ONE START