Most useless company about! Lied to 3 days in a row saying a parcel had been attempted to be delivered but no one was in….it’s my place of work with open doors and 5-6 people there daily!!! I now have / expensive canvas prints flying around god knows where and to make it worse they were Christmas presents for my parents!!! Can’t get in touch with anyone on the phone!!! Online chat is as much use as a chocolate fireguard!! Email address is not in use!!!! AVOID USING HERMES AT ALL COST!!!!!!!! Only getting 1 star as I can’t give 0!!!!! Ridiculous joke of a company!!!!