This is a terrible service. If everything goes well, then fine, but if something goes wrong, as it often does, there is literally no one to available to contact through any means: phone, chat, social media, are all just loops with no human being to trouble shoot or problem solve. Most recent situation is my package has been lost by a parcel shop but Hermes says it was delivered four days ago and there's no way to file a complaint or lost item report or anything. I've also had packages sent to my parcel shop that mysteriously are returned to sender, even though I regularly go to the parcel shop to collect. Also have had items just lost in the ether and no one knows what happened and no one to complain to or report missing item too. Just appalling service. As you can see by their rating, which is 1 out of 5 and even that's more than they deserve!