If companies said they were using Hermes i would not be ordering from them. Currently waiting on items being delivered and Hermes tracking has not budged for over 10 days now. Xmas presents and Xmas cards which are going to arrive too late if at all. Not the first time I have had problems with Hermes either, I have previously had them saying item delivered when no attempt has been made to deliver. I have had my letterbox smashed with them forcing a parcel through that obviously didnt fit and despite cctv evidence they denied the damage had been caused by their delivery driver and refused to take responsibility leaving me to foot the bill for a new letterbox. Not a reliable or trustworthy company with zero customer service. I will be asking companies in future who they use for delivery and will avoid if Hermes is their delivery service. Should be called Herpes and avoided like the plague