Unfortunately my son’s Christmas present a PlayStation Vr disappeared in their depo! I purchased this nice and early so that I could get one in time for Christmas but that wasn’t to be. So did a expensive watch also lost! Yet the non expensive clothing items I have bought have been delivered without any issues, strange! I can’t help but think that It is not safe to send any expensive items because these items just vanish without a trace. I did get my money back but no apologies or explanation to the whereabouts of my items, I would have preferred Hermes to investigate this and track my missing items but that didn’t happen. I do think Hermes needs to look into the conduct of staff working for them and put in place a better customer support network because you can not speak to anyone apart from a robot who has a problem understanding numbers given to it when you are asked for your tracking number. Thanks a lot Hermes for the disappointment you have caused to my son on Christmas Day.