This is now the 4th day I have waited in to receive a parcel from Next which was to be delivered by Hermes on a Monday. The delivery never turned up and Hermes informed us it needed a 2 man lift so they were arranging this. The next day we were informed it would arrive on that day between 12 and 2pm. We waited in and guess what, no delivery. It is now late Thursday and when we have tried to track it we have been informed it is with the courier and on its way and will be delivered between 12 and 2pm 3 days ago. We cannot get hold of Next to get them to chase the parcel and cannot get hold of Hermes. Sounds like a marriage made in hell. I have now made 22 calls including online chats and the best information I can get is, yep, you've guessed it, "IT'S ON THE WAY, YOU WILL RECEIVE IT TODAY BETWEEN 12 AND 2PM" and the date on which I will receive it, yep, 3 days ago. Come back real people and face a spoken enquiry where we can expect to be treated in a respectful manner. I am instructing my company employees to not use Next again whenever a delivery service will be needed and that Hermes will be involved. The service is proving to itself and its customers that they are happy to insult us and clearly could not care less.