Item was posted 17/12. In transit to national hub on 18th. No movement since then. Delivery was suppose to be days ago. So now someone won't be getting a present this Christmas. Hermes support is shocking. Don't even try, a useless live chat bot, and a useless phone bot. No human contacts. They only respond to the big verified users on twitter... I only got my response when I emailed their CEO directly (Martijn De Lange) and copied in support, that is the level of we simply don't care you are dealing with. And after all that, it took Hermes CS 15 hours to respond that "after extensive investigations we were unable to locate the parcel" so they advised I submit a Lost claim form (which they will assess in 28days). Funny that my Parcel was likely in a large box, and apparently never made it to the national hub. I dare say the driver thought it was a PS5 and nabbed it. Online videos+images of Hermes drivers have shown: -Staff launching Christmas parcels about at a depot -Drivers hurling parcels to driveways from their car -Drivers dumping large piles of parcels in bushes -Parcels delivered ripped apart, taped back together -Drivers stealing parcels This company simply does not care. Go and look at their Twitter page, the amount of people posting very damning images/videos should encourage anyone not to use Hermes ever again.