Well, over the run up to Christmas, Hermes lost one parcel with a carefully themed set of Christmas presents for a child obtained from different sources, some of which are now sold out. The parcel lockers weren’t working properly either, opening doors with another person’s parcel in already. They then delivered one smashed to smithereens from John Lewis, which I was able to return via Waitrose, but it was too late to get another in time for Christmas. And finally today they claim to have tried to collect a return which I had waited in for, when it is clear from my video doorbell that no one came to the house. Are they really this useless all the time? I shan’t be using them again.