I've had problems with Hermes on a number of occasions. They are very efficient right up to the point when the " friendly local courier " comes in to the picture, then it all goes wrong. I've had parcels left on my door step in full view, I'm my wheelie bin, thrown over my gate and posted in the wrong letter box. On one occasion they told me there was an address query. To this day I don't know what the problem was and when I eventually received my parcel it was clearly and correctly addressed. The other problem is that Hermes have made it difficult if not impossible for the recipient to contact them.