Appalling service, never ever experienced such poor service before - app said packet was out for delivery Monday 3rd Jan, surprisingly on a bank holiday, later in morning, app updated to say delivery between 1800 and 2000 - at 1943 app updated saying packet delayed, will try tomorrow - you cannot deal directly with Hermes, the retailer was absolutely brilliant, best customer service I have ever experienced, I will not name them as I feel they should not be associated with Hermes in this review - suddenly app updated on Saturday morning at 0915, saying packet will be delivery by (name of driver) and packet did arrive at 1045. How Hermes are still in business baffles me - My daughter and her 3 children, who all loved the products this retailer sells, but she now refuses to buy any products, purely because of Hermes - Amazon delivery service puts Hermes to complete and utter shambolic shame.