Communication from Hermes: 09:34 - Tue Jan 04 Your parcel is on its way to you today 15:49 - Tue Jan 04 Your local courier will deliver your parcel between 18:00 and 20:00 today Alert icon Update on your parcel 19:55 - Wed Jan 05 We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day Nothing heard since. Tried to contact Hermes Customer Service, which consists of an on-line virtual chat facility that provided nothing other than that above. Delivery not made. This company is a joke and best avoided.