Avoid using this company so many problems time after time and ZERO customer service! Our courier now receives our parcels delays them for 3 days and sends them back to the sender without ever attempting delivery. Previous courier threw parcels on the floor, parcels stank of smoke and Hermes do FA about it. Hate when companies don't give you the choice of courier coz I'd pay double to avoid using hermes! Parcel due today now been cancelled too, problems every single time. Ridiculous company! Don't waste your time or money. NO customer service, NO deliveries . Worst company I've ever dealt with.