I am having increasingly untrustworthy, unreliable and downright dishonest service from Hermes. This afternoon we were expecting a mattress delivery as advised by Hermes. Fully observant & vigilant AND a dog who is a fully functioning alarm. I was sat 7ft from the door when I got an email from Hermes telling me I wasn't in! I would even have been aware of any vans or lorries passing the property. I can safely say no person attempted delivery here at 15.08 hrs or any other time today. I've had separate issues also this week with them. I will try to ensure I buy nothing from retailers who use Hermes from now on.