Quite possibly the WORST courier… Quite possibly the WORST courier company. I run a small business and sent 83 parcels in 2 weeks; issues with 6 - items were STOLEN (courier opened the parcel, stole most the items, resealed then delivered 23 days later than expected), parcels were damaged and others were lost. All my parcels are insured and it has been IMPOSSIBLE to claim. I have tried calling/live messaging and e-mailing for over 4 weeks now and my case has been ignored. I contacted CEO Martijn.deLange directly and his juniors Gavin Drurey & Kelly have contacted apologising but have not resolved or compensated me. I have repeatedly e-mailed them all and the last communication was over 5 days ago... I've lost quite a bit of money as a result of this and Hermes are doing nothing to resolve/compensate. Just want compensation so I can move on. THE WORST. ABSOLUTE CON ARTISTS.