I stupidly trusted this company again after they previously lost a laptop I had ordered. I needed some medicine urgently that I left at a friends house and it has to stay chilled or goes off. Hermes claims they pick up everyday including Sunday (see link) so I paid extra for next day delivery and insurance as the medicine is £34. Despite my friend dropping it off by noon on Sunday (as recommended by Hermes) it never got picked up. It's now Monday and it still hasn't been picked up. No idea when it will get sent and it's now starting to go off and become useless and it's a nightmare to get as it's a private prescription and there's only one pharmacy in England that provides it. The critical thing to note is there is NO way to contact a human, either by chat, phone or email to find out what's going or claim insurance. The only option is the online chat service and that has caged responses to a very limited set of questions, I've tried to break out of it many times by saying "Other problem" but it never goes anywhere apart from more caged questions. The upshot being you can never chase anything, never complain and never claim. Don't just take my word for it read the other reviews including from business sellers who have the same problems and try the online chat for yourself. https://www.myhermes.co.uk/our-services/weekend-delivery