Sent parcel to Italy on 16.12.21. On 11.01.22 tried for several hours to find a tel no or email. Nope. After a stressful few hours getting nowhere, I was eventually able to send a complaint that the parcel had NOT arrived. I received an email ('no reply' of course) to say they would investigate and contact me with a progress report. TODAY 25.01.22 I have heard absolutely nothing! The parcel has still not arrived. Over FIVE weeks and nothing. They have fobbed me off. How can it take 14 days to investigate?????? They are not investigating at all, they are hoping I will go away through sheer frustration. Will someone please teach this company a lesson and take them to court big time. The government should step in and place sanctions on them. Please, please, please do NOT use Hermes if you wish to keep your sanity. It makes my blood BOIL!! You can never get a resolution. You will only end up out of pocket with high blood pressure. These people to have a 'class action' bought against them. They have no conscience.