Posted parcel just over a month ago. Shows on tracking as still active and 'We've got it'. No available options to query this. No options for checking out 'stuck' parcels not progressing. The AI 'Chat' takes you around in a circle - still no options for a parcel which hasnt progressed. No number on the website. Then an ebay case is raised against me that he parcel wasnt delivered. Somehow I managed to find a number from Hermes who state the parcel is lost but that I cannot claim for it as you have to REPORT IT MISSING WITHIN 28 DAYS OF POSTING it - even if you are not aware that it is in fact missing because the Hermes website still shows it as active. Apparently these rules are stated in ther T&C's but she couldnt find these on the website and nor could I. In fact no where on their website does it state these rules. So beware of this when deciding on a courer - the insurance cover they provide is neigh on impossible to access due to extremely restrictive rules which they dont tell you about. However to help you jjumping through online hoops to find it here is the Hermes phone number for any issues - 0330 808 5456. Maybe its best to report all parcels missing once posted just to ensure you meet with their hidden rules.